#cx

Articles tagged with #cx

Field notes from running customer support AI in production
Eight things that broke in front of real customers, and what each one taught us about building support AI that actually ships.
Jun 29, 202616 min read36
From hours to outcomes: rebuilding customer support for the AI era
The Uncomfortable Secret of Every BPO in the World Every Business Process Outsourcer (BPO) has a dirty secret, and it is one that nobody wants to voice out loud during a Quarterly Business Review: the
Apr 28, 202615 min read75