Field notes from running customer support AI in production
Eight things that broke in front of real customers, and what each one taught us about building support AI that actually ships.
Eight things that broke in front of real customers, and what each one taught us about building support AI that actually ships.
The Uncomfortable Secret of Every BPO in the World Every Business Process Outsourcer (BPO) has a dirty secret, and it is one that nobody wants to voice out loud during a Quarterly Business Review: the
